FAQ

We specialise in premium barbecue equipment and accessories, including Angus & Oink rubs, Aussie Heat Beads, various BBQ books, high-quality briquettes and lumpwood charcoal, charcoal and gas BBQ accessories, covers, spares, thermometers like the iGrill, and essential BBQing fuels. Whether you’re a charcoal purist or a gas grill enthusiast, we have everything you need for the perfect barbecue experience.

While our products are loved by backyard enthusiasts, we also cater to serious barbecue aficionados and professional chefs with our premium selection of rubs, high-quality fuels, and professional-grade accessories from trusted brands like Weber.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for faster future purchases.

We ship globally to barbecue enthusiasts everywhere! Unfortunately, due to logistical constraints, we currently cannot deliver to Asia and some remote areas. If you’re unsure about your location, please contact us at [email protected].

We offer two convenient options:
– Standard Shipping: £12.95 via DHL or FedEx (processed in 1-2 days, delivered within 10-15 days after dispatch)
– Free Shipping: For orders over £50 via EMS (processed in 1-2 days, delivered within 15-25 days after dispatch)

After processing (1-2 business days), please allow 10-15 days for standard shipping or 15-25 days for free shipping. Occasionally, factors outside our control like customs delays or weather may affect delivery times.

Yes! Once your order is dispatched, you’ll receive a confirmation email with tracking details so you can follow your package’s journey to your doorstep.

We stand by our products, but if anything isn’t quite right, you can return unused items in their original packaging within 15 days of receipt. Please contact our customer service team to initiate a return.

Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it appears in your account depends on your payment provider.

Our barbecue-loving team is here to help! Email us at [email protected] for any questions or concerns. We’re passionate about grilling and happy to assist with product recommendations or order issues.

Our team processes orders Monday-Friday during business hours. While we don’t have a physical storefront, you can reach us via email any time, and we’ll respond within 24-48 hours.