At BBQ Cooking Fun Store, we’re as passionate about your satisfaction as we are about premium barbecue. We stand behind the quality of our products, from our signature Angus & Oink rubs to our reliable Aussie Heat Beads. However, we understand that sometimes things don’t go as planned. If you’re not completely satisfied with your purchase, our Returns & Exchanges policy is here to help, ensuring your BBQ experience remains fun and frustration-free.

Our Returns & Exchanges Promise

We want you to be as confident in our customer service as you are in the low-and-slow heat of your lumpwood charcoal. You may return or exchange most new, unopened items in their original packaging within 15 days of receiving your order.

Please Note: For health and safety reasons, we cannot accept returns or exchanges on opened food items, including BBQ Rubs, Briquettes And Lumpwood, and Fuel. These products are final sale.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Contact our BBQ-loving support team at [email protected] within the 15-day window. Please include your order number and the reason for your return or exchange.
  2. Receive Instructions: We will email you a Returns Authorisation (RA) number and the shipping address for your return. Please do not send anything back without an RA number, as we cannot process it without one.
  3. Pack and Ship: Securely pack the item(s) in their original packaging. Include a copy of your order confirmation or packing slip. Ship your return to the address we provide. We recommend using a trackable shipping service for your peace of mind.
  4. Processing: Once we receive and inspect your returned item, we will process your exchange or refund within 5 business days.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., we sent the wrong item).

Refund Timing & Method

Refunds will be issued to the original payment method used for the purchase. Please allow:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing for the refund to appear on your statement.
  • PayPal: 3-5 business days after processing.

Please note that original shipping fees are non-refundable for changed-mind returns.

Request Template

To make the process as smooth as possible, you can use the template below to email us at [email protected].

Subject: Returns & Exchanges Request – Order #[Your Order Number] Hello BBQ Cooking Fun Team, I would like to request a [return / exchange] for my order #[Your Order Number], placed on [Order Date]. The item(s) I wish to return/exchange are: – [Product Name & Code/SKU] – [Product Name & Code/SKU] Reason for return/exchange: [Please provide details here] I confirm that the item(s) are unused and in their original packaging. My full name is: [Your Full Name] My shipping address is: [Your Shipping Address] Please provide me with the Returns Authorisation number and further instructions. Thank you, [Your Name]

Final Note from Our Team

We’re here to ensure your grilling gear is as perfect as your fire. If you have any questions at all about returning an item, don’t hesitate to reach out to our team at [email protected]. Now, get back to what’s important – firing up that grill!

Happy Grilling,
The Team at BBQ Cooking Fun Store