At BBQ Cooking Fun Store, we’re as passionate about getting your gear to you as we are about the perfect low-and-slow cook. We’ve crafted this policy to be as clear and reliable as our signature Aussie Heat Beads, ensuring your shopping experience is smooth from checkout to cookout.

Shipping Information

We ship our premium BBQ products worldwide (excluding Asia and a few select remote regions).

Order Processing

Once you’ve placed your order, our team gets to work. We aim to process and pack all orders within 1-2 business days.

Shipping Methods & Delivery Times

We offer two great shipping options to get your BBQ essentials to your door:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx. Your order will typically arrive within 10-15 business days after dispatch.
  • Free Shipping: Available on orders over £50, shipped via EMS. Your order will typically arrive within 15-25 business days after dispatch.

Our Returns & Exchanges Promise

We want you to be as confident in our customer service as you are in the steady heat of your lumpwood charcoal. You may return or exchange most new, unopened items in their original packaging within 15 days of receiving your order.

Important Note on Non-Returnable Items: For health and safety reasons, we cannot accept returns or exchanges on any opened food items or consumable products. This includes, but is not limited to:
  • BBQ Rubs (e.g., our signature Angus & Oink rubs)
  • Briquettes And Lumpwood Charcoal
  • Fuel
These products are considered final sale once opened.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Contact our BBQ-loving support team at [email protected] within the 15-day window. Please include your order number and the reason for your return or exchange.
  2. Receive Instructions: We will email you a Returns Authorisation (RA) number and the shipping address for your return. Please do not send anything back without an RA number, as we cannot process it without one.
  3. Pack and Ship: Securely pack the item(s) in their original packaging. Include a copy of your order confirmation or packing slip. Ship your return to the address we provide. We recommend using a trackable shipping service for your peace of mind.
  4. Processing: Once we receive and inspect your returned item, we will process your exchange or refund within 5 business days.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., we sent the wrong item).

Refund Timing & Method

Refunds will be issued to the original payment method used for the purchase. Please allow:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing for the refund to appear on your statement.
  • PayPal: 3-5 business days after processing.

Please note that original shipping fees are non-refundable for changed-mind returns.

Get in Touch

We’re here to ensure your grilling gear is as perfect as your fire. If you have any questions at all about shipping or returning an item, don’t hesitate to reach out to our team at [email protected].

Now, get back to what’s important – firing up that grill!

Happy Grilling,
The Team at BBQ Cooking Fun Store