Term and Conditions

1. Who We Are

BBQ Cooking Fun Store (bbqcookingfun.com) is operated by [Insert Company Name], located at 70 Union St, Bath, GB BA6J 6HZ. We specialize in premium BBQ equipment, accessories, and consumables for grilling enthusiasts.

2. Our Products and Services

We offer a wide range of BBQ-related products including:

• Charcoal and gas BBQs and accessories
• BBQ rubs and seasonings (including our signature Angus & Oink rubs)
• Fuel products (briquettes, lumpwood charcoal, heat beads)
• BBQ covers and spare parts
• Grilling thermometers and tools
• BBQ books and educational materials

We ship worldwide, excluding Asia and some remote regions. All product descriptions and prices are subject to change without notice.

3. Ordering and Payment

When you place an order with us, you’re offering to purchase products under these terms.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Order Processing

We aim to process and pack all orders within 1-2 business days. You’ll receive an order confirmation email once your payment is processed.

Pricing and Taxes

All prices are shown in GBP and include VAT where applicable. Additional customs duties or taxes may apply for international orders, which are the customer’s responsibility.

4. Shipping and Delivery

We offer two shipping options:

• Standard Shipping (£12.95): Shipped via DHL or FedEx, typically arriving within 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50, shipped via EMS, typically arriving within 15-25 business days after dispatch.

Delivery times are estimates and not guaranteed. We’re not liable for delays caused by shipping carriers or customs processing.

5. Returns and Refunds

We want you to be completely satisfied with your purchase.

Return Policy

You may return or exchange most new, unopened items in their original packaging within 15 days of receiving your order.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened food items or consumable products
• BBQ rubs and seasonings
• Briquettes, lumpwood charcoal, and other fuel products

These items are considered final sale once opened.

Return Process

To initiate a return:

1. Contact our support team at [email protected] within 15 days of receipt
2. Include your order number and reason for return
3. Wait for our Returns Authorisation (RA) number and instructions
4. Ship the item(s) back to us with the RA number clearly marked

Refunds

Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect your return. Original shipping fees are non-refundable for changed-mind returns.

6. User Responsibilities

As a user of our website and customer of our store, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Safeguard your account credentials
• Use our products safely and in accordance with manufacturer instructions
• Comply with all applicable laws and regulations regarding BBQ equipment and fuel in your area
• Pay any applicable customs duties or taxes for international orders

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of BBQ Cooking Fun Store or our suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Liability Limitations

BBQ Cooking Fun Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim related to your use of the site or products shall not exceed the purchase price of the products in question.

We are not responsible for:

• Damage caused by improper use of products
• Delays in delivery beyond our control
• Errors in product descriptions or pricing
• Technical issues with our website that are beyond our reasonable control

9. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes are posted constitutes your acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.